NEW! If you see the following badge on a product details page, this item will ship from our USA warehouse and arrive with much quicker shipping than normal! WhooHoo!
For All Other Items:
ShopitWow partners with global jewelry merchants in order to provide you the best prices and a unique global shopping adventure.
This means that your order is shipped from our global suppliers - usually overseas. Not all of our global suppliers provide tracking numbers but we do offer our 100% satisfaction guarantee.
Because we ship directly from our partners in other countries, your item may take 3-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :>)
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- How long does it take for my order to arrive?
- This depends on the product ordered. Most items will arrive in about 3-4 weeks. If you're still not sure, just email us. We are happy to help.
- Will I get a tracking number?
- Most of our global suppliers provide tracking numbers, which is included in the email sent to you when your order is shipped.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :>)
- Why have I not received any order confirmation details?
Sometimes this is because our customers have accidentally entered their email in wrong. Throughout the process we send out multiple emails, including an order confirmation and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
- What is your refund policy?
- We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We are proud to offer the greatest shopping experience ever and trust our customers to not take advantage of us on this offer.
- In the unlikely event that your order hasn't arrived within 3-4 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 30 days. Thanks for understanding!
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you :)